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SWORD OF THE LORD PUBLISHERS
RETURNS POLICY
 
We always want you to be satisfied with your purchase from the Sword of the Lord Publishers. In the event that a return is necessary, please be sure to use the following guidelines so that we can ensure prompt and proper handling of your return.
 
IMPORTANT!!!
 
It is very important that you contact our returns department to receive a RETURNS AUTHORIZATION NUMBER before returning ANY merchandise. Any merchandise received without this number will not receive credit.
 
OOPS! OUR MISTAKE
If you have received merchandise which is defective, or was shipped in error, we will supply you with a special package return label. Using this label will allow you to return the merchandise at no cost to you. Please be sure to include with your package any appropriate paperwork, such as the packing slip which accompanied your order. We will then replace the item or credit your account accordingly.
 
OTHERS
If you desire to return overstocked or unwanted merchandise, or if you would like to exchange an item, in order for your return to be accepted and credited, please note the following conditions which will be strictly enforced:
  • Out-of-print items and special orders are not returnable.
  • Returned merchandise must be clean, sellable stock, free of dealers' marks/labels.
  • A 10% restocking fee will be charged (except for exchanges).
  • Any personalized merchandise (such as imprinted Bibles) cannot be returned for credit unless it is defective or a packing error.
Returns not meeting these criteria will be neither acknowledged nor credited.
 
Please do not use newspaper as packing material, because the newsprint will rub off onto the items.
 
Freight is nonrefundable.

Due to the stringent rules concerning shipments to prisons/correctional institutions, The Sword of the Lord cannot be held responsible for shipments rejected by the prison system. Please check with the local prison to insure the item(s) you are sending are allowed. 
 
SWORD OF THE LORD PUBLISHERS RETURNS DEPT
214 BRIDGE AVE.
MURFREESBORO, TN 37129
800-247-9673; 615-893-6700; 615-278-1309 (FAX)
 
No orders are returnable after 60 days of invoice date.
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